Thank you for your interest in working for the Bozeman Symphony!
We are currently looking for a part-time Patron Services & Box Office Manager
Patron Services and Box Office Manager – Position Description
The Bozeman Symphony is looking for a part-time Patron Services and Box Office Manager. The Symphony each concert season presents a repertoire of symphonic and choral music performed for the benefit of individuals, students, and musicians residing in south-central Montana. Performances include 12 subscription performances held at Willson Auditorium (September – April), performances featuring the Symphonic Choir, world-class pianists in recital (twice per season), Symphony at the Shane in Livingston, Montana, a free family concert in February, special fundraising events, and a summer concert series to be launched July 2019. The Bozeman Symphony and Symphonic Choir have established themselves as significant cultural icons in Montana, whose history is marked by artistic excellence. Its future is dependent upon maintaining a skilled and motivated orchestra whose members bring symphonic music to life.
General Summary: The Patron Services and Box Office Manager regularly interacts with a loyal group of season and individual ticket holders, donors, sponsors, board members, community partners, musicians, and volunteers. This public facing position involves the management and selling of subscription and single admission tickets over the counter, by mail, and by phone using Vendini ticketing software; providing information in person or by phone regarding performance time schedules, locations of events, and various pricing and seating arrangements; explaining box office policies, answering questions, and resolving routine problems regarding ticket sales; and supporting administrative team members to collaborate on successful execution of performances, special events, and donor relations.
Breakdown of Duties and Responsibilities:
Requirements:
Preferred Qualifications:
Compensation: $14/hour
Job Type: Part-time
Hours: 9:00am – 3:00pm Monday – Friday, PLUS availability to work concert weekends and special events.
Benefits: Paid Holidays (including Fridays off following performance weekends at Willson Auditorium), and complimentary tickets.
To Apply: Please submit your cover letter and resume to info@bozemansymphony.org. The position is open until filled with priority given to materials submitted by November 30th. Submissions without the requested materials will not be reviewed. The Bozeman Symphony is an Equal Opportunity Employer.
For audition and internship information click the links below:
We are currently looking for a part-time Patron Services & Box Office Manager
Patron Services and Box Office Manager – Position Description
The Bozeman Symphony is looking for a part-time Patron Services and Box Office Manager. The Symphony each concert season presents a repertoire of symphonic and choral music performed for the benefit of individuals, students, and musicians residing in south-central Montana. Performances include 12 subscription performances held at Willson Auditorium (September – April), performances featuring the Symphonic Choir, world-class pianists in recital (twice per season), Symphony at the Shane in Livingston, Montana, a free family concert in February, special fundraising events, and a summer concert series to be launched July 2019. The Bozeman Symphony and Symphonic Choir have established themselves as significant cultural icons in Montana, whose history is marked by artistic excellence. Its future is dependent upon maintaining a skilled and motivated orchestra whose members bring symphonic music to life.
General Summary: The Patron Services and Box Office Manager regularly interacts with a loyal group of season and individual ticket holders, donors, sponsors, board members, community partners, musicians, and volunteers. This public facing position involves the management and selling of subscription and single admission tickets over the counter, by mail, and by phone using Vendini ticketing software; providing information in person or by phone regarding performance time schedules, locations of events, and various pricing and seating arrangements; explaining box office policies, answering questions, and resolving routine problems regarding ticket sales; and supporting administrative team members to collaborate on successful execution of performances, special events, and donor relations.
Breakdown of Duties and Responsibilities:
- Provide excellent customer services to all patrons and vendors.
- Manage communications in the office, i.e. answer phones, respond to voice messages, update phone menus with relevant production information, signage for general office closures, ingoing and outgoing mail correspondence, and managing email accounts.
- Facilitate all aspects of ticketing including: set-up and management of performances and events using Vendini ticketing software, processing ticket orders, online ticketing, on-site ticketing, will-call tickets, printing tickets, mailing tickets, preparing rush tickets, managing subscriptions (full season & pick 3), exchanges, seating requests & refunds, and maintaining appropriate inventory of ticket stock.
- Manage seat ownership through Vendini ticketing software for concert series performances ensuring accurate seat ownership season to season.
- Manage box office for performances and events; bring equipment necessary for box office operations at performance venues, i.e. laptop, ticket printer, ticket stock, credit card reader, seating charts, ticketing policy signage, and appropriate concert signage.
- Work with the Volunteer Coordinator to train BSO volunteers selling rush tickets; Prepare rush ticket information/supplies when required.
- Process, prepare, and mail family passes when purchased.
- Process donations specific to general contributions, special campaigns, sponsorships, grants, and advertising payments.
- Prepare donor correspondence letters/tax credit letters; Notify key artistic and administrative team members of donors and donation amounts as specified.
- Provide general administrative support such as preparing and updating internal documents as required, contacting vendors when technical support is needed such as photocopier maintenance and IT needs.
- Maintain and manage office supplies and relationships with vendors.
Requirements:
- Team player with excellent communication and organizational abilities
- Ability to articulate well over the phone
- Ability to be a self-starter, learn quickly, problem solve, and possess a “can-do” attitude
- Background in successful sales and exceptional customer service
- Availability to work concert weekends and special events
- Strong computer skills with proficiency in MS Office (Excel, Word, Outlook)
Preferred Qualifications:
- Bachelor’s Degree
- Experience in nonprofit organizations
- Passion for arts and classical music
Compensation: $14/hour
Job Type: Part-time
Hours: 9:00am – 3:00pm Monday – Friday, PLUS availability to work concert weekends and special events.
Benefits: Paid Holidays (including Fridays off following performance weekends at Willson Auditorium), and complimentary tickets.
To Apply: Please submit your cover letter and resume to info@bozemansymphony.org. The position is open until filled with priority given to materials submitted by November 30th. Submissions without the requested materials will not be reviewed. The Bozeman Symphony is an Equal Opportunity Employer.
For audition and internship information click the links below: